Cancellation & Refund Policy
Last Updated: August 2026 | Yatra One — Independent Travel Assistance
We understand plans can change. This policy explains how cancellations and refunds are handled for Yatra One travel assistance services.
Important Distinction
This policy covers Yatra One's service and assistance fees only. Refunds for third-party services (hotels, external transport operators, temple bookings, other official ticketing) are subject to the respective provider's own cancellation and refund policy, which may differ from the terms below. Yatra One cannot guarantee refunds for third-party charges.
Yatra One Assistance Fee — Cancellation Tiers
100% Refund
Full refund of Yatra One service fee (minus nominal banking processing charges).
50% Refund
50% refund of Yatra One service fee. Balance covers administrative and pre-arranged coordination costs.
No Refund
Yatra One service fee is non-refundable once arrangements are confirmed and committed.
Third-Party Service Charges (Hotels, Transport & Temple Bookings)
Charges paid directly to hotels, cab operators, temple ticketing portals, or other third-party service providers are not covered by the above tiers. Refunds for such charges are governed entirely by the respective provider's cancellation policy. Yatra One will assist with coordination but cannot guarantee refunds from third parties.
How to Request a Cancellation
- Log in to your Yatra One account and navigate to My Bookings.
- Select your active booking and click Cancel Booking, or contact us directly.
- Call or WhatsApp us with your Booking Reference ID (e.g.,
YO-849201): - Approved refunds for Yatra One service fees are processed within 5–7 business days to your original payment method.