Privacy Policy

1. Information We Collect

When you use Yatra One, we may collect the following information:

• Contact Information: Name, email address, and phone number (submitted via the Contact Us form or booking enquiry).
• Travel Preferences: Travel dates, group size, hotel preferences, and itinerary requirements you share with us.
• Messages: Content of messages you send us through the Contact Us form or WhatsApp.
• Technical Information: IP address, browser type, device type, and pages visited — collected automatically via Google Analytics (GA4) when you browse our website.
• Cookies: Session cookies for website functionality and Google Analytics cookies for traffic analysis. No advertising tracking cookies are used.

We do not collect government ID, Aadhaar numbers, payment card details, or any sensitive personal data through this website.

2. How We Use Your Information

We use collected information for the following purposes:

• Responding to your travel enquiries and assistance requests.
• Providing travel planning, accommodation guidance, and booking-related assistance.
• Communicating with you about your journey, packages, or requests.
• Improving our website, services, and customer support.
• Analysing website traffic and usage patterns (via Google Analytics).
• Preventing fraudulent enquiries or abuse of our services.

3. Third-Party Services We Use

Our website uses the following third-party services that may process your data:

• Google Analytics (GA4): Website traffic analysis. Data is anonymised and processed by Google. See Google's Privacy Policy.
• WhatsApp: Optional customer support channel. Conversations are subject to WhatsApp's Privacy Policy.
• Google Maps: Embedded map on the Contact page to show our general location (Ujjain). Subject to Google's Terms.
• Vercel: Our website is hosted on Vercel. Server logs may be processed by Vercel as part of hosting infrastructure.

We do not sell, rent, or share your personal data with advertisers or unrelated third parties.

4. Data Sharing

We may share your information with service providers only when necessary to fulfil your request, such as:

• Hotel, transport, or accommodation partners to process a booking enquiry on your behalf.
• Relevant authorities if required by law or legal process.

We do not share your information with the Shri Mahakaleshwar Temple Management Committee or any government body unless you specifically request such coordination and consent to it.

5. Data Security

Yatra One takes reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or misuse. Our website is served over HTTPS with SSL encryption.

No method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but commit to handling your data responsibly.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of inaccurate personal data.
• Withdraw consent for future communications at any time.
• Ask us not to use your data for purposes beyond responding to your enquiry.

To exercise any of these rights, contact us via the details below.

7. Cookies

We use minimal cookies — session authentication cookies for logged-in users and Google Analytics cookies for anonymous traffic analysis. You can disable cookies via your browser settings, though some website features may not work correctly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated date. Continued use of the website after changes constitutes acceptance of the updated policy.